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DATE POSTED: 7/8/2008
POSITION: INSIDE SALES
LOCATION: RECRUITING FOR ALL LOCATIONS
POSITION SUMMARY AND RESPONSIBILITIES:
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Greet and assist customers at the counter. assist customers in a professional manner. |
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Input phone, fax, and in-person orders and relevant data into the eclipse system for existing customers. |
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Determine proper items to be used for customer application or make substitutions for customer requested items not in stock. |
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Receive, investigate, and respond in a timely and professional manner to all customer inquiries regarding products, prices, shipments, and/or complaints. |
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Maintain customer calling queues and follow-up to ensure customer service level remains high. |
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Assist customers with technical questions. |
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Make changes, cancel, or process return orders/backorders. process warranty claims, replacement parts, and or correct errors. |
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Solicit sale of new or additional products and services including telemarketing sales. |
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Educate customers on products, services, promotions, events, and training. |
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Analyze customer accounts using available resources. |
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Receive / apply payments for merchandise sold to customer. |
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Prepare designs and other specifications for customer quotes. prepare and present customer quotes. |
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Attend merchandising, special promotions, and other event functions (including some evenings & weekends). |
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Basic cleaning, organizing, and restocking of shelves and other branch areas such as the literature area. |
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Dealing with customer account questions including credit questions. |
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Assist other areas including vault, showroom, or administrative where necessary. |
POSITION REQUIREMENTS:
(NOTE: To be considered for this position, the applicant should have the following qualifications.)
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Previous customer service / sales / marketing experience and the proven ability to sell. |
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Working knowledge of: plumbing products; construction / remodeling process; state and local building codes; hvac; hydronics. |
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Very good computer and keyboarding skills (experience with eclipse system a plus). |
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Ability to read and interpret documents such as technical standards, drawings, blueprints, operating and maintenance instructions, and manuals. |
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Able to manage multiple projects on time driven schedules, good organizational skills, good follow-up skills. |
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Good grammar, voice, and diction; ability to calculate figures and amounts. |
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Excellent customer service skills (friendly, courteous and helpful). |
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Positive attitude, ability to work on a team. |
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Ability to build relationships with customers. |
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Excellent attendance history. |
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Available to work a variable schedule during the hours of 6:30 am – 5:00 pm Monday through Friday; work occasional evenings or Saturdays. |
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Able to work in an open office area with exposure to customers; work unsupervised; interact with other associates; interact with customers. |
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Able to read, write, and speak English; follow written and verbal instructions; make informed decisions ability to sit and stand; lift 10 pounds occasionally; vision abilities; hearing abilities; reach, handle, feel, pick, carry; use office equipment including phone. |
Opportunities may come open at any time. Please click on the job application link to be considered for future opportunities in:
- OUTSIDE SALES
- INSIDE SALES
- SHOWROOM SALES
- WAREHOUSE
- DELIVERY
- ADMINISTRATION
- HVAC SPECIALIST
- MANAGEMENT
We wish you success in your job search!
Thank you for giving us the opportunity to introduce our company to you.
Mid-City Supply has been a part of the Michiana community since it was founded in 1947 as a retail-plumbing store on Main Street in Elkhart, Indiana. Today, Mid-City Supply continues as a family-owned business to serve the unique needs of the wholesale plumbing, heating, and refrigeration customer. The main operation is located in Elkhart, with branch locations in Plymouth, South Bend, Michigan City, Warsaw, and in Jenison, Michigan.
Our well-trained and friendly associates allow Mid-City's partnership philosophy to deliver the best value-added services in our markets while maintaining competitive wholesale prices. Each associate is provided an environment in which they can grow, develop, and advance towards their own personal goals. Mid-City Supply Co., Inc. is committed to reinvesting in the company, the associates, the industry, and the communities in which we work.
We are a progressive company with a strong reputation for customer service, honesty, respect, professionalism, community involvement, and a lot of fun. An interesting and challenging experience awaits you as an employee of any of the Mid-City Supply Company stores.
We offer Monday through Friday steady work and scheduled hours. We have competitive pay with regular raises and great benefits - insurance starts after just 30 days! Associates can also expect many opportunities for training, development, and advancement within Mid-City Supply. All new associates go through product knowledge training and are encouraged to develop their skills and abilities through hands-on training and informational seminars. With 6 branches in the Michiana Area, opportunities for advancement are available for motivated internal candidates.
Mid-City Supply Co. Inc. was selected as the 2005 "Business of the Year" by the Michiana Chapter of the Society for Human Resource Management for its outstanding contributions to our employees and the community. Overall, we owe our success to the good people that have been associated with this company. Whether you are a customer, supplier, associate, or a friend, we at Mid-City Supply will work hard to build a strong relationship through our “Partnership” philosophy.
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